Complaints Book
Submit your complaint or claim. We are committed to responding within the legally established timeframe.
Complaint or Claim?
A complaint expresses your dissatisfaction with the service. A claim is a disagreement with the product or service purchased that requires a resolution.
Response time
We handle all complaints within a maximum of 15 business days, in accordance with current regulations.
Direct contact
Legal note
The Complaints Book is a consumer protection mechanism. Sisplani EIRL is committed to timely handling of all complaints.